Welcome to our website. We strive to provide reliable and transparent Product Verification Services to our customers. This policy explains the terms and conditions regarding our verification services, refunds, payment cancellations, and complaint resolution procedures.
By using our website or purchasing our services, customers acknowledge this policy. However, no provision of this policy shall limit or override any rights granted to customers under the applicable laws of Bangladesh.
1. What Is Our Product Verification Service?
Our Product Verification Service may involve checking product information, photographs, serial numbers, IMEI numbers, model numbers, relevant documents, or other available information provided by the customer.
The verification method and results depend on the type of product, the information provided, and the verification facilities available from the relevant brand or manufacturer.
If we cannot independently confirm the authenticity of a product, we will inform the customer accordingly. Our verification report shall not be considered an official guarantee from a manufacturer unless explicitly stated otherwise.
2. Eligibility for Refunds
Customers may request a refund under the following circumstances:
a. Service Unavailability: If we are unable to provide the verification service after receiving payment, the amount paid for the affected service will be refunded.
b. Duplicate or Excess Payment: If a customer makes multiple payments for the same service or pays more than the required fee, the excess amount will be refunded after verification.
c. Incomplete Service: If a significant part of the agreed service is not completed by us and the issue cannot be resolved, a full or partial refund may be provided, depending on the circumstances.
d. Errors in the Verification Report: If an error or inconsistency is found in our verification process, the customer may submit a complaint. After reviewing the matter, we may provide a re-verification, a corrected report, or a refund where applicable.
e. Order Cancellation: If a cancellation request is accepted before the service begins, a refund will be processed in accordance with the applicable terms and laws.
f. Other Legally Recognized Grounds: Refunds will be provided where required under the applicable laws or regulations of Bangladesh.
3. Situations Where Refunds May Not Be Applicable
A refund request may not be eligible for approval in the following circumstances:
- The service has been properly completed, and the customer has received the agreed service but is dissatisfied solely because the result differs from their expectations.
- Incorrect, incomplete, or misleading information supplied by the customer has affected the verification results and prevents the service from being completed as intended.
- The customer’s personal opinion or preference changes after the service has been properly delivered, and no service defect exists.
- A conclusive verification result cannot be provided due to limitations in the customer’s information or the relevant brand’s verification facilities, provided that these limitations were clearly disclosed in advance and the agreed service was properly performed.
Important Notice: These conditions shall not exclude or restrict a customer’s legal right to a refund in cases involving service defects, inaccurate information provided by us, failure to deliver the promised service, or any other circumstances in which a refund is required under applicable law.
4. How to Request a Refund
To submit a refund request, customers should provide the following information:
- Order number or Transaction ID.
- Proof of payment, where applicable.
- A brief explanation of the reason for the refund request.
- Relevant screenshots, verification reports, or other supporting evidence, if available.
After receiving the request, our support team will review the matter. Additional information may be requested if necessary. The customer will be informed of the decision and the reason for approval or rejection.
5. Refund Processing Time
Once a refund request is approved, the refund will be processed as promptly as possible, in accordance with applicable laws and the procedures of the relevant payment service provider.
The time required to complete a refund may vary depending on the payment method, transaction verification, and the processing procedures of the relevant financial institution.
Customers may contact our support team for updates regarding their refund status.
6. Refunds Based on Payment Method
We may accept the following payment methods, where applicable:
Advance online payments through bKash, Nagad, Rocket, bank transfer, card payments, or other authorized payment methods available on our website.
Advance Online Payments: Approved refunds will generally be returned through the original payment method. If a refund through the original method is not possible, an alternative lawful method may be arranged with the customer’s consent.
Cash on Delivery (COD): For COD orders where payment is collected upon delivery or service fulfillment, eligible refunds will be arranged through an appropriate method in consultation with the customer.
We may request the information necessary to verify the customer’s identity and transaction. For security reasons, we will never ask customers to disclose their PIN, OTP, or password.
7. Order Cancellation Policy
Customers may request order cancellation before the verification service begins. If the cancellation request is accepted, any applicable refund will be processed in accordance with the relevant terms and laws.
If the service has already started or been completed, refund eligibility will depend on the progress of the service, the commitments made, the applicable terms, and the laws of Bangladesh.
If we cancel an order or are unable to provide the agreed service, the amount paid by the customer will be refunded where applicable.
8. Returns and Replacements
If our service is entirely digital, issues may be resolved through re-verification, correction of the verification report, or a refund instead of a physical product return.
If a physical product is collected from the customer for verification, the conditions regarding product return, transportation costs, and safe handover will be clearly communicated before the order is accepted.
If a customer also places an order to purchase a physical product from us, the return and refund conditions for that product will be governed by the relevant product policy and applicable laws.
9. Complaints and Dispute Resolution
Customers who are dissatisfied with our services, verification reports, payments, or refunds may submit a complaint to our customer support team.
We will review each complaint fairly and make reasonable efforts to resolve it within a reasonable period. Where necessary, customers may seek assistance from the relevant authorities in accordance with applicable laws.
10. Changes to This Policy
We reserve the right to update this policy when necessary. Any revised policy will take effect upon publication on our website. However, no change shall unfairly restrict a customer’s existing legal rights in relation to a previous transaction.
Our Commitment: Customer trust, transparency, and fair service are our priorities. We take every complaint seriously and strive to operate in accordance with the applicable laws and regulations of Bangladesh.