1. Introduction
Welcome to Elite Corporation. We respect your privacy and are committed to protecting your personal information when you use our website and Product Verification Services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit product details, make payments, or contact us.
By using our website or services, you acknowledge this Privacy Policy. We will handle your personal information in accordance with applicable laws and regulations of Bangladesh.
2. Information We Collect
We may collect the following types of information when you use our website or services.
A. Personal Information
- Full name
- Phone number
- Email address
- Delivery or billing address, where applicable
- Other information you voluntarily provide when contacting us
B. Product Information
To provide our Product Verification Services, we may collect:
- Product name, brand, and model
- Serial number or IMEI number, where applicable
- Product photographs and videos
- Purchase receipts, invoices, or warranty documents
- Other product-related information necessary for verification
Please avoid submitting passwords, OTPs, payment PINs, or other sensitive account credentials.
C. Payment Information
We may collect payment-related details such as transaction IDs, payment status, payment method, and refund records.
Payments may be processed through third-party payment service providers. We do not intend to collect or store complete payment card details or mobile financial service PINs.
D. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited and interactions with our website
- Cookies and similar technologies, where used
3. How We Use Your Information
We may use the collected information to:
- Provide and manage Product Verification Services
- Review product details and prepare verification reports
- Process orders, payments, cancellations, and refunds
- Communicate service updates and respond to inquiries
- Verify transactions and prevent fraud or unauthorized activity
- Improve our website, services, and customer experience
- Maintain business records and comply with applicable legal obligations
- Resolve disputes and protect our legitimate business interests
We will not use your information for unrelated purposes in a manner inconsistent with this policy or applicable law.
4. Product Verification and Information Sharing
To verify a product, we may need to consult publicly available product information, manufacturer verification tools, or authorized third-party verification providers.
Where necessary, we may share relevant product information with these providers to complete the requested service. We will aim to limit the information shared to what is reasonably necessary.
We will not publicly disclose your personal information or product verification details without a valid reason, your consent where required, or another lawful basis.
Please note that verification results may depend on the accuracy of the information you provide and the availability of information from the relevant manufacturer or verification source.
5. Sharing of Personal Information
We do not sell your personal information to third parties.
However, we may share relevant information with:
- Payment providers: To process payments and refunds.
- Technology and hosting providers: To operate, maintain, and secure our website.
- Verification partners: To perform the product verification service you request.
- Delivery providers: Where physical products or documents need to be collected or delivered.
- Legal or regulatory authorities: Where disclosure is required by applicable law or a valid legal process.
Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely and only for authorized purposes.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain website functionality, remember preferences, understand website usage, and improve performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
If we use analytics or advertising cookies, we will provide any disclosures or consent options required by applicable law.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure connections, restricted access to records, and appropriate security practices.
However, no website or electronic transmission system can be guaranteed to be completely secure. We encourage users to avoid sharing confidential credentials or unnecessary sensitive information through our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, handle complaints, prevent fraud, and meet applicable legal obligations.
When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any applicable legal retention requirements.
9. Your Privacy Rights
Subject to applicable laws and the circumstances of your request, you may contact us to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information that we no longer need or are not legally required to retain
- Withdraw consent where processing is based on consent
- Raise concerns about how your personal information is being handled
We may need to verify your identity before processing a request. Some requests may be subject to legal, contractual, or operational limitations.
To exercise your privacy rights, please contact us using the details provided below.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, manufacturer websites, or payment services.
These third parties operate under their own privacy policies and terms. We are not responsible for their independent privacy practices. We encourage you to review their policies before submitting personal information to them.
11. Children’s Privacy
Our services are not specifically directed at children. Where applicable law requires parental or guardian consent for the collection or processing of a child’s personal information, we will follow the relevant requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
Any updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
We will review privacy-related inquiries and take appropriate action in accordance with applicable laws and regulations of Bangladesh.
Thank you for trusting [Your Business Name]. Protecting your privacy and handling your information responsibly are important to us.